If you have selected a course only your registration is confirmed and you must make your payment to confirm your acceptance. Please see Confirmation and Payment details below.
If you have selected a course and accommodation package then we will reply to you with confirmation depending on availability of your choice of accommodation either within 24 hours in normal working hours or, within 72 hours on weekends and public holidays.
Your flight details, including arrival and departure times, should be disclosed in full where airport transfers are selected or as included in the course and accommodation package. If you do not disclose your flight details, including your arrival and departure times, ESE will not be held responsible for airport transfers and any consequent delays, loss of flights or any other expenses incurred including payment of alternative transport and/or travel arrangements, or course and/or accommodation commitments.
All flight tickets purchased through ESE must be paid in full immediately upon confirmation and acceptance of your flights. Please see payment details below.
A Registration Fee of 35 euro is charged per booking (including course only bookings). Registration Fees are non-refundable.
If an entry visa is required then an Entry Visa Administration Fee of 25 euro (including course only bookings) is applicable. Entry Visa Administration Fees are non-refundable.
Conditional Confirmed Registration
If you have selected a course and accommodation package ESE will send you a Confirmation of Acceptance letter of your registration depending on availability of your choice of accommodation either within 24 hours in normal working hours, or within 72 hours on weekends and public holidays. Alternatively you may opt to confirm your booking immediately by paying with a credit card through our website. If your selected accommodation is available then your credit card will be debited immediately. If there is no availability of your selected accommodation then we will reply to you offering you alternative accommodation and all relative prices. If you do not accept the alternative accommodation you may cancel the registration without incurring any charges, or you may accept our alternative accommodation and all relative prices offered, within 48 hours of receipt, and your credit card will be charged accordingly.
Confirmation
Once your completed Registration Form has been accepted by ESE and a Confirmation of Acceptance of your registration including your selection of course and accommodation has been sent to you a non-refundable deposit of 100 euro (which includes the Registration Fee of 35 euro) must be paid. If an Entry Visa is required and/or a flight ticket, then payment should also include the additional 25 euro for Entry Visa Administration Fee and any fees for flights. Upon receipt of payment ESE will send you a Confirmation Letter with a Statement of Fees.
Please note that ESE can only guarantee your place in the course and accommodation booked if a deposit is paid within 48 hours of Confirmation of Acceptance date.
Any unpaid balance of the Total Invoice Price must be paid at least two (2) weeks prior to your arrival date. If your Registration Form date is less than two (2) weeks prior to the start date of your course you must pay the full amount of the Total Invoice Price.
You must pay in full for any flights booked through ESE irrespective of registration date and course start date.
Accommodation
ESE offers adult students a range of accommodation options as follows: Host Family, ESE Residences, Guesthouse, Apartments and Hotels. When selecting Host Families and Apartments adult students may opt for either double room sharing or single room for which a single room supplement fee applies however if selecting ESE Residences, Guesthouse or Hotels, Hotel Regulations apply, i.e. when a person selects a double room but is alone in the double room the single room supplement fee applies. Adult students may only select double room sharing in ESE Residences, Guesthouse or Hotels if booking the room with a friend/relative/partner.
ESE reserves the right to charge for any additional VAT and other Government imposed taxes registered after students’ booking is confirmed.
Payment of Fees
Payment of fees can be made by any of the following two methods:
1. By credit card:
Please visit our website and book online at
www.ese-edu.com/book_online/
2. By Bank Transfer.
Our bank details are:
European School of English Ltd.:
Bank Name: HSBC
Bank branch address: High Street, Sliema,
SLM 01, MALTA
Bank Swift Code: MMEBMTMT
Account No: 006 – 074413 – 451
IBAN: MT28MMEB44060000000006074413451
You must email at bookings@ese-edu.com or fax at +35621373725 confirmation and proof of payment as well as the Quote Reference number found on the Booking Details section. Please print the Booking Details for your record and reference. Confirmation of any bookings is made only, subject to the terms in the Conditional Confirmed Registration paragraph above and receipt of payment.
Please note that all bank charges for payment by Bank Transfer are to be paid by you.
ESE reserves the right not to accept any students who have not paid their fees in full prior to their course start date.
Travel Insurance
ESE recommends that students arrange adequate travel insurance which should include coverage for medical and repatriation costs in case of accidents or sickness.
Cancellation Fees
Registration Fees and Entry Visa Administration Fees (if applicable) are non-refundable.
Cancellations of bookings must be received in writing and are subject to a Cancellation Fee as follows:
• More than 14 days prior to arrival date: 65 euro plus Registration Fee plus Entry Visa Administration Fee (where applicable).
• Between 1- 14 days prior to arrival date: 1 week tuition and accommodation fees plus Registration Fee plus Entry Visa Administration Fee (where applicable).
• For no-shows or cancellation once you have commenced your course: no refund of fees will be given and fees are not transferable.
• If an Entry Visa is required and is not granted you must advise ESE immediately together with a copy of the rejection letter. ESE will refund your course and accommodation fees only.
• Flight tickets are non-refundable
• Any refund shall be paid to the person who paid for the booking and in the same manner as the booking was paid for. Therefore, if the method of payment is made via a credit card then the refund will be made via the same credit card to the same credit card holder, and if the method of payment is made by bank transfer then the refund will be made to the same bank account from which the payment was made.
Public Holidays
When public holidays fall on a weekday school lessons will be made up as much as possible but not necessarily to the full.
Reduction of Lessons
The duration of each lesson is 45 minutes. If only one student is participating at one particular level, the number of lessons will be reduced as follows:
• General English:
from 20 group lessons to 15 private lessons
• Miniclass:
from 30 group lessons to 20 private lessons
• Business English:
from 20 group lessons to 15 private lessons
Complaints
Complaints must be made in writing to ESE during the duration of the course. ESE cannot be held liable for any compensation on any complaint received after the clients’ departure.
Exam Courses
Exam courses are offered at different levels depending on the level of the student. ESE reserves the right to refuse a student admittance to any examination course if they feel the student’s level, at entry to the examination course, is below the required standard for the student to study and prepare for the examination.
Junior Packages
For any unaccompanied minor aged between 8 and 12, an ESE representative is required to remain at the airport until check-in. A charge of €25 shall apply in such cases.
With the exception of the College Camp Package, all ESE Junior Programmes do not include 24 - hour supervision.
Welfare Officers and Leisure Group Leaders are accessible to all students on a 24 hours/ 7- day week basis.
Force Majeure
ESE will not be responsible for any failure to comply with any obligation and will not be liable for payment of compensation if the failure is occasioned by any cause beyond ESE’s reasonable control. ESE shall not be responsible for any costs incurred by or on behalf of any student caused by force majeure. Such cause may include but is not limited to losses, damages, cancellations or delays, strike action, civil strife or terrorist activity, war, natural or nuclear disaster and unusually adverse weather conditions.
ESE Beach Club
All ESE Beach Clubs are seasonal. All packages (except Course Only and Accommodation Only) include free entrance to the Adult Beach Club or the Teen Beach Club. The choice of the Beach Club is determined by the type of package purchased. On weekends and on public holidays, the Adult Beach Club is only available against payment at a discounted entrance fee. Other restrictions apply.
Adult Fitness Centre
Entrance to the gym is limited to adult clients on a first-come-first-served basis. Restrictions apply and some services are subject to payment.
Liability
The Directors, management and staff of ESE are not liable for personal accident and/or the theft, loss or damage of personal property belonging to clients. Whilst ESE endeavours to provide assistance to its clients at all times, the Directors, management and staff of ESE are not liable for decisions taken by the local authorities. This would also include any procedures and decisions regarding entry visas or visa extensions. Notwithstanding the above, the maximum liability shall be bounded by the net amount paid by the client.
General Conditions
ESE reserves the right to be fully reimbursed for any medical or related costs it may incur on behalf of any student who requires urgent medical attention in Malta and to immediately repatriate, at the student’s expense, any student who suffers from a serious medical or psychological condition.
ESE reserves the right to change lesson times at its discretion and use classrooms in alternative premises. Students may need to purchase additional course books as they move up to a higher course level.
ESE reserves the right to alter any service, description and fee without notice provided that any substitute offered is at least of the same standard, contents and classification as the one offered originally.
ESE reserves the right to expel/repatriate any person that in the opinion of ESE has behaved in an unacceptable manner including but not limited to possession or consumption of any illegal drugs and/or alcohol, malicious damage to property, any behaviour that endangers or impairs the health, safety or comfort of other persons using the same services, breaking of local law/s and/or not adhering to curfew times. Such repatriations will be at the full expense of the client and no refunds will be considered.
Any damage to, or loss of, ESE or third party property must be paid by the student before departure.
Students residing in ESE Residences/ Junior Club/College Camp must place a refundable deposit on arrival: €50 for teenagers and €100 for adult students. This deposit is refundable on departure but may be retained in part or in full to cover any loss or damage caused by the student to furnishings, equipment and fittings in any of the above residences. Should the cost of repairs exceed the amount of the deposit, the student/s concerned will be required to pay the balance prior to leaving his/her/their place of accommodation.
In enrolling with ESE, the applicant (or agent) consents to and authorises ESE to process any personal data in accordance with the Data Protection Act of Malta and to transfer/disclose such data to other companies within the ESE group of companies as deemed necessary for the successful provision of the services enrolled for and any purpose associated thereto. For further details please view the following link:
http://www.ese-edu.com/pages/ese02desc.asp?m=3
Jurisdiction
If for any reason any dispute arises between the student and ESE then resolution of such a dispute is subject to the laws of the Republic of Malta and the jurisdiction of the Maltese Courts.
